Shipping & Returns

All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All Finnish orders are delivered by the Finnish Posti and Matkahuolto services, EU and rest of the world with GLS and DHL Express.

We offer delivery for free on all EU and Finnish orders over 50€!

These are the delivery times GLS & DHL Express guarantees:
- GLS / EU: 4-8 working days
- DHL Express / Rest of the world: 2-4 working days

The customer has the 21 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition.

EXCHANGE - free of charge
RETURN - customer will pay shipping costs. Will be deducted from the amount of the refund.

About Our Webstore

All products from this webstore and site are sold by House of Horses Helsinki Oy (VAT: FI29675028). Our products are available for purchase in Finland and all over the world for persons over 18 years old. The prices include VAT. All rights are reserved on our prices and shipping costs. We ship worldwide (Except Russia).

Orders

All of our products can be ordered on the internet from our website www.houseofhorseshelsinki.com. The customer commits to the delivery terms and conditions with every order.

Payments

All products and shipping costs will be paid with the order. On our webstore you can pay with these following internet banks: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Pankki and Ålandsbanken. We also accept most of the bank cards. Payments are run via Klarna Bank AB. You can also pay with advance bank transfer, PayPal, Apple Pay, Google Pay, MobilePay, Mastercard, Visa, Amex and Paytrail.

Payment Moderators:

Paytrail

Innova 2, Lutakonaukio
40100 Jyväskylä
Finland

+358 20 718 1830, asiakaspalvelu@paytrail.com

Shop Pay
Shopify www.shopify.com

Paypal
001 402-935-2050
www.paypal.com

Klarna Bank AB (556737-0431) is moderating internet payments of this webstore. In case of any possible complaints we kindly ask you to contact the trader.

Klarna Bank AB
p. 09 425 997 73
Korkeavuorenkatu 34
00130 Helsinki
Finland
Headquarters:
Sveavägen 46, 111 34 Stockholm
Organization number: 556737-0431
www.klarna.com

Internet Banks

Klarna Bank AB is moderating the internet bank payments on our website. From the customer’s view this service is working as any other internet payment moderator.

Advance Bank Transfer

All orders will be shipped after the payment is submitted. We will not deliver by cash on delivery. All payments should be indicated to:

House of Horses Helsinki Oy
IBAN: FI71 1544 3000 1054 32
BIC: NDEAFIHH

All orders are proceeded and handled during business hours after the payment is submitted. If the payment has been done by advanced bank transfer we are reserving the order by 5 weekdays. After that the order will be canceled.

Delivery Time

All products will be delivered as soon as the order is confirmed, in maximum of 8 business day after the order has been made. This does not apply if there is an announcement about any exceptions.

Delivery and Shipping Costs

All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All Finnish orders are delivered by the Finnish Post services, EU with GLS / DHL Express and rest of the world with DHL Express.

Delivery costs:

Finland:

Standard: 0,00€-49,99€ -  Posti / Matkahuolto 6,90€ 

Free: 50€ and up - Posti / Matkahuolto

Home Delivery Posti: 12,00€

Home Delivery Matkahuolto: 12,00€

EU:

Standard: 0,00€-49,99€ - GLS 8,90€

Free: 50,00€ and up - GLS

Home Delivery DHL - 15€

Rest of the world:

Standard: 0,00€-200,00€ -  DHL Express 45,00€

Free: 200,00€ and up -  DHL Express 

Terms for Exchanging or Returning Products

The customer has the 21 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition. For returns these following details we need your order number and name.

The address for any returns:
House of Horses Helsinki Oy c/o Verkkologistiikka
Taalintehtaankatu 8
20750 Turku
Finland

We kindly ask Finnish customers to make a return at:

-Posti by using the customer return number 671951.
-Matkahuolto by using customer return number 9552452

We kindly ask EU and Rest of the World customers contact to info@houseofhorses.fi in matters relating to returns.

We do not receive any returns after 21 days of the delivery. When the return is accepted the payment will be returned to your bank account. 

Unclaimed packages - we charge the shipping costs. Will be deducted from the amount of the refund.

In Case of Problems With The Delivery or A Flawed Product

If the product has gone missing during the delivery, flawed or the customer gets the wrong product it should be informed by the customer immediately to info@houseofhorses.fi or by post to the address below:

House of Horses Helsinki Oy c/o Verkkologistiikka
Taalintehtaankatu 8
20750 Turku
Finland

The inform about an incorrect delivery or a wrong, missing or flawed product has to be made in 14 days from receiving the product. If the package has damaged in mail, the appeal should be made immediately directly to the Post. We are not responsible in the case of any force majeure.


Other Important Information

All right are reserved concerning our delivery terms and conditions. The customer has been advised to read the delivery terms and conditions that are valid at the moment. House of Horses Helsinki handles all customer information confidentially. House of Horses Helsinki does not to disclose any customer information to third parties.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:


Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:

- Finland
- Germany
- Austria
- Netherlands
- Spain
- Italy
- France
- Portugal
- Belgium
- Ireland

Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain and the Netherlands. Your account will be debited directly after placement of your order.
Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
Card Payments: Available in Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
[PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on
klarna.com
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.