Fast shipping worldwide
All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All Finnish orders are delivered by the Finnish Post services, EU and rest of the world with DHL Express.
DHL Express is a fast and reliable courier service. Especially during the COVID-19 pandemic, DHL Express has excelled in delivery times across the world. We offer DHL Express delivery for free on all international orders over 50€!
These are the delivery times DHL Express guarantees:
- The EU: 1 - 2 working days
- Rest of the world: 2 - 4 working days
You might get your package even faster. If you make your order before noon in the EU, it’s likely that the package will arrive the next day!
- Standard: 0,00€-49,99€ - Posti 6,90€
- Free: 50,00€ and up - Posti
- Home Delivery Posti: 12,00€
- Home Delivery DHL Express: 15,00€
- Standard: 0,00€-49,99€ - DHL Express 8,90€
- Free: 50,00€ and up - DHL Express
- Standard: 0,00€-49,99€ - DHL Express 25,00€
- Free: 50,00€ and up - DHL Express
DHL Express also gives you the option to choose exactly where you want your package to arrive - whether it’s a drop-off location, your work or your home. You can make this choice even after your package has shipped!
All of this happens through the DHL Express app. The app also offers real-time tracking information, so you know exactly where your package is at any given time. We highly recommend downloading it!
You can find the DHL Express app in the App Store and Google Play.
Returns and exchanges
The customer has the 14 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition.
Not the right fit?
Send it back with Posti!
1. Pack your things. Fill in your returns form and pack it with the items you want to return.
2. Drop it off. Go to a Posti service point and use our customer return number 654790 - your return is on us!
3. Wait. Allow a few days for your return to reach us.
Not the right fit?
Send it back with DHL Express!
1. Pack your things. Fill in your returns form and pack it with the items you want to return.
2. Attach your return label. We’ve included it inside.
3. Send it off. Find your nearest service point from locator.dhl.com, or order a courier to pick up your return from your local My DHL+ website. Your return is on us!
4. Wait. Allow a few days for your return to reach us.
We recommend using the DHL Express app for a hassle-free return.
If the product has gone missing during the delivery, flawed or the customer gets the wrong product it should be informed by the customer immediately to info@houseofhorses.fi or by mail to the address below:
House of Horses Helsinki Oy
Vuorimiehenkatu 10
00140 Helsinki, Finland
The inform about an incorrect delivery or a wrong, missing or flawed product has to be made in 14 days from receiving the product. If the package has damaged in mail, the appeal should be made immediately directly to the Post. We are not responsible in the case of any force majeure.
