FAST SHIPPING WORLDWIDE
All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All Finnish orders are delivered by the Finnish Posti and Matkahuolto services, EU and rest of the world with GLS and DHL Express.
We offer delivery for free on all EU and Finnish orders over 50€!
These are the delivery times DHL Express guarantees:
- The EU: 2-4 working days
- Rest of the world: 2 - 4 working days
RETURNS AND EXCHANGES
The customer has the 14 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition.
Not the right fit?
Send it back with Posti!
1. Pack your things. Pack the items you want to return.
2. Drop it off. Go to a Posti service point and use our customer return number 671951.
Add also address:
House of Horses Helsinki c/o Verkkologistiikka
Taalintehtaankatu 8
20750 Turku
3. Wait. Allow a few days for your return to reach us.
Send it back with Matkahuolto!
1. Pack your things. Pack the items you want to return.
2. Drop it off. Go to a Matkahuolto service point and use our customer return number 9552452
Add also address:
House of Horses Helsinki c/o Verkkologistiikka
Taalintehtaankatu 8
20750 Turku
3. Wait. Allow a few days for your return to reach us.
Not the right fit?
Send it back with DHL Express!
Contact info@houseofhorses.fi and ask return label.
1. Pack your things. Pack the items you want to return.
2. Attach your return label.
3. Send it off. Find your nearest service point from locator.dhl.com, or order a courier to pick up your return from your local My DHL+ website. Your return is on us!
4. Wait. Allow a few days for your return to reach us.
We recommend using the DHL Express app for a hassle-free return.
If the product has gone missing during the delivery, flawed or the customer gets the wrong product it should be informed by the customer immediately to info@houseofhorses.fi or by post to the address below:
House of Horses Helsinki c/o Verkkologistiikka
Taalintehtaankatu 8
20750 Turku
The inform about an incorrect delivery or a wrong, missing or flawed product has to be made in 14 days from receiving the product. If the package has damaged in mail, the appeal should be made immediately directly to the Post. We are not responsible in the case of any force majeure.