Terms and Conditions

About Our Webstore

All products from this webstore and site are sold by House of Horses Helsinki Oy (VAT: FI29675028). Our products are available for purchase in Finland and all over the world for persons over 18 years old. The prices include VAT. All rights are reserved on our prices and shipping costs. We ship worldwide.

Orders

All of our products can be ordered on the internet from our website www.houseofhorseshelsinki.com. The customer commits to the delivery terms and conditions with every order.

Payments

All products and shipping costs will be paid with the order. On our webstore you can pay with these following internet banks: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Pankki and Ålandsbanken. We also accept most of the bank cards. Payments are run via Klarna Bank AB. You can also pay with advance bank transfer, PayPal, Apple Pay, Mastercard, Visa, Amex, Paytrail, and Stripe.

Payment Moderator

Klarna Bank AB (556737-0431) is moderating internet payments of this webstore. In case of any possible complaints we kindly ask you to contact the trader.

Klarna Bank AB
p. 09 425 997 73
Korkeavuorenkatu 34
00130 Helsinki
Finland
Headquarters:
Sveavägen 46, 111 34 Stockholm
Organization number: 556737-0431
www.klarna.com

Internet Banks

Klarna Bank AB is moderating the internet bank payments on our website. From the customer’s view this service is working as any other internet payment moderator.

Advance Bank Transfer

All orders will be shipped after the payment is submitted. We will not deliver by cash on delivery. All payments should be indicated to:

House of Horses Helsinki Oy
IBAN: FI71 1544 3000 1054 32
BIC: NDEAFIHH

All orders are proceeded and handled during business hours after the payment is submitted. If the payment has been done by advanced bank transfer we are reserving the order by 5 weekdays. After that the order will be canceled.

Delivery Time

All products will be delivered as soon as the order is confirmed, in maximum of 7 business day after the order has been made. This does not apply if there is an announcement about any exceptions.

Delivery and Shipping Costs

All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All orders are delivered by the Finnish Post services, varying from where we are shipping the parcel. Delivery costs start from 5,95 euros. Shipping costs worldwide:

Europe: 9,00 €
Asia: 22,00 €
USA: 29,00 €

Terms for Exchanging or Returning Products

The customer has the 14 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition. For returns these following details are needed:
your customer number, name, address and phone number
your IBAN

The address for any returns:
House of Horses Helsinki Oy
Kalliolinnantie 10 A
00140 Helsinki, Finland
We do not receive any returns after 14 days of the delivery. When the return is accepted the payment will be returned to your bank account. No refund policy for international orders.

In Case of Problems With The Delivery or A Flawed Product

If the product has gone missing during the delivery, flawed or the customer gets the wrong product it should be informed by the customer immediately to info@houseofhorses.fi or by mail to the address below:
House of Horses Helsinki Oy
Kalliolinnantie 10 A
00140 Helsinki, Finland
The inform about an incorrect delivery or a wrong, missing or flawed product has to be made in 14 days from receiving the product. If the package has damaged in mail, the appeal should be made immediately directly to the Post. We are not responsible in the case of any force majeure.


Other Important Information

All right are reserved concerning our delivery terms and conditions. The customer has been advised to read the delivery terms and conditions that are valid at the moment. House of Horses Helsinki handles all customer information confidentially. House of Horses Helsinki does not to disclose any customer information to third parties.





In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:
United Kingdom
,
Germany
,
Sweden
,
Norway
,
Denmark
,
Finland
,
Austria
,
Switzerland
and the
Netherlands
.
Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:
Austria
, the
United Kingdom
,
Germany
,
Sweden
,
Norway
,
Denmark
and
Finland
.
Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
[PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on
klarna.com
. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.